Business Administration Apprenticeships

Business Administration Apprenticeship in Primary Care:

If you are an individual employed at a GP surgery in Hertfordshire and West Essex and are interested in completing a Business Administration Apprenticeship or are a GP surgery who would like to put a candidate forward to complete a Business Administration apprenticeship, please contact us.

The Business Administrator Apprenticeship:

This section will be regularly updated. If you can't find the information you are looking for here then please contact us.

Business Administration Apprenticeship - Business Case (Heath Lane Medical Centre)

Heath Lane Medical Centre has been successfully recruiting apprentices for over six years.

Linda Bennett, Practice Business Manager describes this as a ‘really fantastic experience’. She explained they favour a generic training route for the first six months whilst apprentices find their feet and then they tailor training modules ‘as they grow’. All apprentices spend their first six months with the patient services team to gain a broad experience before specialising.

Heath Lane supports new recruits and existing staff looking to advance their careers to complete both business administration and medical administration apprenticeships. This equips learners to help patients as well as providing vital support for doctors and other healthcare professionals. A business administration apprenticeship provides the skills to ensure staff can thrive and that they are able to contribute to an effective and smooth running practice whilst becoming skilled administrators.

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Katherine McClay, Patient Services Manager

Katherine’s apprenticeship journey started at the age of 22 with the reception team after an online application and a hunch she wanted to work in health. In her first year, she began an intermediate level medical administration apprenticeship. However, this was closely followed by a business administration apprenticeship at level 2 and 3 as her responsibility grew.

The apprenticeship involved studying theory one day a week with a training provider and shadowing a member of the administration team - gradually taking on more responsibility with guidance and assistance from staff. A training provider mentor provided workplace assessments and kept everything on track. In year two all Katherine’s assessments were completed in practice. Katherine was lucky enough to be offered a permanent post as an administrative assistant working across all departments within the medical centre and her responsibilities grew and grew. After three years she was promoted to a data quality manager role and finally, five years on, she is now the patient services manager looking after new apprentices and still eager to learn more.

Business Administration Apprenticeship - Business Case (Northumbria Healthcare NHS Foundation Trust)

How I got into the apprenticeship

I took part in a supported internship with Newcastle Project Choice from September 2017 to July 2018. This internship allowed me to gain work experience in different roles at Freeman Hospital and the Royal Victoria Infirmary. I was very nervous at the beginning but by the end of the internship, I’d grown a lot in confidence, overcome my fear of ward-based environments and felt ready to get interviewed for an apprenticeship in the NHS. Towards the end of my internship, the programme managers helped me with interview techniques and practice questions in mock interviews. This included printing off job descriptions from the NHS Jobs website and using them to write down potential questions for interviews. After setting up an account with NHS Jobs and an alert for business admin apprenticeships, I applied for an admin apprenticeship at Northumbria Healthcare NHS Foundation Trust. I was successful in my interview and started the apprenticeship induction in June 2019.

What I do

My roles and responsibilities in the learning and development department included putting together induction packs for cohorts of new apprentices coming into the trust, preparing resources for teaching sessions and saving the details of class attendances in teaching sessions onto the trust’s Electronic Staff Record (ESR) system.

The best bits and challenges

The learning and development team are very supportive of me. I have grown in confidence, learned a lot of new skills and feel really happy in my role. The most challenging part of my role as an apprentice is when I have to multitask between two or more different tasks.

Top tips for others

My tips for others are to take whatever opportunities you can with an apprenticeship. Always be open to different opportunities such as working in different departments in the NHS, as this allows you to gain experience.

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