ARRS Toolkit - Promoting Additional Roles at your Practice

Tools to promote additional roles at your practice

A toolkit developed by the ICB with practices and patient groups to help your practice explain the different available health professionals in primary care is now available online.

Although your workforce has been expanding in recent years, there’s limited public awareness of these different roles. At the same time patients may not be aware of receptionists’ role to triage them into the most suitable appointment and query the information they’re asked to provide when requesting an appointment.

The ICB has produced a toolkit to provide resources, and a steer, to support practices and PCNs with this communication. Many of you will not need all the information within the toolkit – it will be of most value to those who are refreshing information you already use e.g. on your website and other channels, or who are looking for a starting point.

Colleagues who include ICB Primary Care, GP and PCN leads reviewed the toolkit, and we also had feedback from our ICB’s Patient Engagement Forum who include members of local PPG groups and from our patient reader panel.

Using these tools will help ensure there is better awareness of and confidence in the different roles and understanding of why they are there, building patients’ trust that they will see the right person for their needs. It is also hoped that patients visiting your practice will be more receptive and willing to talk to reception staff about their symptoms to support effective triage to the additional roles

If you need further support or advice about using this toolkit, please contact the ICB’s Communications and Engagement Team at Hweicbenh.communications@nhs.net

GP Team Communications Toolkit

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GP Team Communications Toolkit with embedded files

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GP Team A4 poster template

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GP Team A5 Leaflet Template

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GP Team Social Media Templates

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GP Team Waiting Room Slide

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