Leading your team for better service standard - Clarimed
Good customer service is becoming increasingly important in modern day General Practice to support a positive patient experience. With the introduction of Active Signposting, it is fundamental that all non-clinical staff within primary care consistently apply excellent communication skills with their colleagues and service users.
This course will allow the delegate to start to make positive moves towards addressing the important aspects of communication and customer service within the workplace. A customer service and call handling training session for your staff is pivotal to ensure everyone experiences positive change. Key to success will be your leadership, where you will be addressing quality assurance subjects, such as:
Understanding Change
Defining a set of quality standards.
Policies and procedures
Training
Personal development
Reward and Recognition
Operational Governance
Booking information:
Course dates
Please note that further dates for this course will be released as they become available.
How to apply for funding and apply for this course
Please complete the MS Form available at the following link: Funding Request MS Form
The Training Hub will review and respond to your funding request. If funding is approved, it will be your responsibility to book your place on the course you wish to attend, we will provide the instructions to do this. Applications will be reviewed in order of the course date (soonest courses first) and date received. If you have any questions, please contact us at hwetraininghub@nhs.net.
Please note, you will need to send us your booking confirmation within 1 week of your funding being approved as places are limited. Failure to do this will result in your funding being withdrawn and you will need to reapply.
Course cost
The approximate course per delegate is: £0
If your funding request is approved the Training Hub will cover the full cost of this course.
