Terms and conditions

This privacy policy explains how we use any personal information we collect about you when you use this website or subscribe to our newsletter.

The Hertfordshire and West Essex Integrated Care System (ICS) Training Hub, works with all health and social care providers in Hertfordshire and West Essex. A full list can be found here.


·         What information do we collect about you?

·         How will we use the information about you?

·         Marketing

·         Access to your information and correction

·         Cookies

·         Other websites

·         Changes to our privacy policy

·         How to contact us

What information do we collect about you?

In order to receive or use services on our website you will be asked to submit personal information about yourself (e.g. name and email address). Such services include bulletins, email updates and website feedback. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or when you no longer wish receive our emails and updates. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to email you about news and services we think may be of interest to you.

We will not share your information with organisations outside the Hertfordshire and West Essex ICS Training Hub.

Your data is processed within the European Union, and is not transferred to other countries.
Your data will not be subject to automated processing.

We process your data under Article 6 (a) (consent) of the UK General Data Protection Regulation. You can withdraw your consent at any time by contacting us at the details below.

Receiving communications from the Hertfordshire and West Essex ICS Training Hub

We would like to send you information about new services of ours and other organisations within the ICS which may be of interest to you. If you have chosen to receive these emails, you may opt out at any time by sending us a request to do this, you can do this by clicking here.

Our mailing list supplier (MailChimp - you can read its policy here) adds a piece of code to all our emails that requests a small image from their web servers. When a reader opens the email, the image is downloaded. The download is recorded as an "open" for that specific message to your email address.

This information is used to monitor the effectiveness of our mailing lists. We only use it in summary form, for example "2,000 people opened the message".

You can control whether this information is downloaded onto your computer one of two ways:

·        You can configure your mail software to not download the image, or

·         You can unsubscribe or choose not to sign up to the mailing list.

By default, most mail software will be configured to not download the image. If you wish to check or configure it yourself, you can read more about this.

When you sign up to our mailing lists, we do not pass your email address to any third parties. We also do not sign you up to our other mailing lists, only the one you have chosen to subscribe to.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You can ask us to correct or remove information you think is inaccurate.

More information on your rights under data protection legislation is available from the Information Commissioner’s office (www.ico.org.uk).


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

If you do nothing other than read pages or download information, we will capture and store information about your visit. This information relates to:

·         the internet domain (such as www.bbc.co.uk) and IP address from which you access the website

·         the type of browser (Internet Explorer or Firefox etc) and operating system you use (Windows, Mac OS, UNIX)

·         the date and time of your visit

·         the pages you visit

·         the address of the web site from which you linked to us (if applicable).

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

We use the following Cookies:

hwe_training _hub_session

This is a Statamic session cookie


Used in order to detect spam and improve the website's security. Does not store visitor specific data.




Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.


Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.



Unclassified cookie.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 21/08/2020.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

·         by email

·         or write to us at:  Hertfordshire and West Essex ICS Training Hub c/o East and North Hertfordshire CCG, Charter House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6JL