Practice Manager

Practice managers are responsible for the overall running of general practices. We are developing schemes to support you both in your own career as well as with the running of your surgery.

Training and Development Opportunities:

Have you ever been in a situation where you want to challenge someone’s behaviour - but you didn’t know how to do it or what to say?

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It is the largest gathering of general practice HCPs from within London and the South-East, and it is FREE to attend! Now over 2,000 HCPs registered to attend.

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Join Point 6 for this free webinar as we discuss the day-to-day challenges faced by admin teams, and more importantly, look at what we can do to create a positive mindset around these, enabling them to view the future with positivity and confidence.

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It is an interactive day with a number of case studies to help delegates understand what they should consider when making Caldicott decisions in order to provide confidence in this role.

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For all professionals who come into contact with children and young people with asthma.

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Featuring leading legal experts and experienced clinicians this event will provide an update on current claims processes and how to respond to claims.

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This virtual one day masterclass will focus on how to mentor and coach staff and will look at different stages of mentoring and coaching as well as the phases within each.

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A highly interactive and effective workshop to improve confidence and consistency in handling complaints.

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The aim of the course is to equip them with the skills to have difficult patient conversations and increase their resilience by teaching them skills/tips and how to manage conflict.

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When preparing for a CQC inspection a whole team approach is required.  It is not only the responsibility of the Practice or Registered Manager.

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Join us for a session covering all you need to know from Registration and making changes.

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This training is a 2-hour session about understanding dementia aimed at all staff and volunteers wanting to know more about dementia.

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The Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.

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Learn how to sensitively and empathically manage difficult and sometimes aggressive communications in the health service.

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This seminar is highly interactive and is delivered to delegates with a strong practical bias and a very focused approach.

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This seminar is highly interactive, and is delivered to delegates with a strong practical bias and a very focused approach.

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Our range of training tools and resources for practice managers and primary care staff who want to increase their knowledge, supporting them to effectively manage primary care at scale.

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The Foundation Degree in Nursing Associate Practice is suitable for existing HCAs to advance into registered Nursing Associate roles.

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Hertfordshire Mind Network has extensive experience within the field of mental health training and is recognised as a leading provider of mental health-related training in Hertfordshire.

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Conversations training for line managers, peers and those with caring responsibilities for staff

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This half day course provides an overview of an introduction to palliative care to give non-clinicians the knowledge required to support their colleagues, patients, families and the community we live in.

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Our regional virtual, bitesize events aim to support leadership wellbeing and enable leaders to connect, recover, renew and respond to the ongoing demands of leading within challenging times.

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Various fully funded level 2 online programmes provided by Hart Learning and Development.

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Beds & Herts LMC and Herts & West Essex ICB invite primary care colleagues in Hertfordshire and West Essex to the following FREE Safeguarding webinars, contributing to level 3 training requirements.

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Primary care teams continue to work tirelessly in their communities to provide high quality care and support for their patients.

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This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance.

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Medical Terminology for Beginners for practice staff.

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This online Mental Health Awareness in the Workplace package covers 8 modules to improve employee wellbeing and reduce risks of employee burnout, highlighting the need for resilience, emotional intelligence, and mindfulness at work.

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Training for: PCN staff including GP’s: Opportunity to practice basic suicide prevention skills in a psychologically safe setting (Risk assessment / formulation and safety planning)

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A Modern General Practice model is a way of organising work in general practice to help enable practices to provide fair and safe care, while also supporting the sustainability of services and an improved experience for both patients and staff.

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The NHS England Leadership Academy has ongoing events and opportunities available. Please click on the links below for more information

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The NHSE East of England (EoE) Regional Improvement Team are hosting a NHSE e-Referral Service (eRS) Workshop on Thursday 29th February 2024 at 1-2.30pm. This will take place via virtually via MS Teams.

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The new Oliver McGowan training on Learning Disability and Autism is being rolled out across health and social care in Hertfordshire and west Essex.

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This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance.

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Catch up on our webinar series on contract changes.

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This 3-hour webinar will give you an introduction to practice finance.  It will help you to gain an understanding of the income GP Practices receive via their contract with NHS England such as PCN Funding, core funding and enhanced services, as well as touching on income that may be received outside of the contract.

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Monthly IPC and COVID guidance update webinars

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Please join us to find out more about Nursing Associates in Primary Care on Thursday 14th March 2024 from 12 - 1 pm.

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Dr Fabienne Smith will present a webinar which contributes to the Level 1 & 2 mandatory participatory safeguarding children training requirements as outlined within The Intercollegiate Document (2019).

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The SIRO role is to lead and champion the organisation’s information risk policy and provide written advice and assurance to the board regarding information risk

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This course provides a practical step-by-step guide of how to recognise and respond to Subject Access Requests under the General Data Protection Regulation and associated legislation.

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Supervising Student Nurses: Standards for Student Supervision & Assessment (SSSA) SSSA training update

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The masterclass will guide you through key considerations to ensure that you are able to support neurodiverse staff in the workplace, including your legal obligations, company policy and practice, recruitment and performance management.

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The conference aims to bring current and aspiring Caldicott Guardians together to understand current issues and the national context.

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Topics that will be covered include: GDPR, roles and responsibilities, data breaches, risk and compliance.

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ZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.

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E-Learning Resource for Healthcare Professionals

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