Administrative Staff

Please see below a list of Hospice's across Hertfordshire and West Essex which offer an education programme. Please use the links under each hospice to find out more.

These digital learning modules reinforce the learning from the Foundation care navigation workshops.

For all professionals who come into contact with children and young people with asthma.

The aim of this course is for each delegate to achieve a level of self-awareness, so their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey.

Don’t worry about a CQC inspection – find out all you need to know with our online session about the latest CQC inspection framework.

The Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.

The Foundation Degree in Nursing Associate Practice is suitable for existing HCAs to advance into registered Nursing Associate roles.

For all HCAs and non-clinical staff, it is advisable to attend the Medical Terminology Foundation Training prior to attending this course.

The Hertfordshire and West Essex ICS Training Hub have set up a collaborative research forum. We are keen for all clinicians and/or practices to be part of this forum.

The Hertfordshire and West Essex Shared Care Record ensures that the people caring for you have up-to-date information when they need it.

This 3-hour web workshop focuses on introducing the topic of Menopause in the Workplace; understanding what the menopause is and why it has an impact on organisations.

This training course will introduce reception managers to models of leadership and the importance of critical conversations and performance management.

Good customer service is becoming increasingly important in modern day General Practice to support a positive patient experience.

Cohort 22 starts in July 2025.

With the vision of relieving practice burdens and helping to release time, many practices are in the initial stages of training their non-clinical workforce to expand their role, dealing with more clinical correspondence and information.

The new Oliver McGowan training on Learning Disability and Autism is being rolled out across health and social care in Hertfordshire and west Essex.

Certified training for non-clinical staff in GP practices that manage the repeat prescribing process.

Monthly IPC and COVID guidance update webinars

The aim of the course is to provide students with the knowledge and skills they require to undertake venepuncture in general practice.

ZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.