Administrative Staff

Administrative staff provide business support to clinical and non-clinical staff. The are usually the first point of contact between the patient and the general practice.

Administration roles include:

  • Receptionist

  • Clerk

  • Medical Secretary/Personal Assistant

  • Health Records Staff

Administration staff have to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice.

Training and Development Opportunities:

A 2 day workshop to deliver Care Navigation training to non-clinical staff working in GP practices.

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Have you ever been in a situation where you want to challenge someone’s behaviour - but you didn’t know how to do it or what to say?

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It is an interactive day with a number of case studies to help delegates understand what they should consider when making Caldicott decisions in order to provide confidence in this role.

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This half day course is for non clinical staff and HCAs who would like to undertake the role of chaperone in their practice.

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For all professionals who come into contact with children and young people with asthma.

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This virtual one day masterclass will focus on how to mentor and coach staff and will look at different stages of mentoring and coaching as well as the phases within each.

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A highly interactive and effective workshop to improve confidence and consistency in handling complaints.

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The aim of the course is to equip them with the skills to have difficult patient conversations and increase their resilience by teaching them skills/tips and how to manage conflict.

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When preparing for a CQC inspection a whole team approach is required.  It is not only the responsibility of the Practice or Registered Manager.

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Tailored for non-clinical professionals in healthcare, they serve as an excellent opportunity for skill enhancement and knowledge renewal.

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Join us for a session covering all you need to know from Registration and making changes.

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This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

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This training is a 2-hour session about understanding dementia aimed at all staff and volunteers wanting to know more about dementia.

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This training is a 2-hour session about understanding dementia aimed at all staff and volunteers wanting to know more about dementia.

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The Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.

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Developing front of house skills for new and existing GP administrators and receptionists.

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Learn how to sensitively and empathically manage difficult and sometimes aggressive communications in the health service.

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This seminar is highly interactive and is delivered to delegates with a strong practical bias and a very focused approach.

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Our range of training tools and resources for practice managers and primary care staff who want to increase their knowledge, supporting them to effectively manage primary care at scale.

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The Foundation Degree in Nursing Associate Practice is suitable for existing HCAs to advance into registered Nursing Associate roles.

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The training will cover all aspects of immunisation practice in line with PHEs Immunisation Training Standards for Healthcare Practitioners tailored to the context of General Practice.

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Hertfordshire Mind Network has extensive experience within the field of mental health training and is recognised as a leading provider of mental health-related training in Hertfordshire.

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Conversations training for line managers, peers and those with caring responsibilities for staff

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This half day course provides an overview of an introduction to palliative care to give non-clinicians the knowledge required to support their colleagues, patients, families and the community we live in.

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Our regional virtual, bitesize events aim to support leadership wellbeing and enable leaders to connect, recover, renew and respond to the ongoing demands of leading within challenging times.

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Various fully funded level 2 online programmes provided by Hart Learning and Development.

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Primary care teams continue to work tirelessly in their communities to provide high quality care and support for their patients.

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Interactive online learning ‘ECHO’ networks for health and social care professionals who deliver end of life care to share knowledge on relevant topics, bringing together communities of practice with a shared goal. From Marie Curie.

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Medical Terminology for Beginners for practice staff.

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This online Mental Health Awareness in the Workplace package covers 8 modules to improve employee wellbeing and reduce risks of employee burnout, highlighting the need for resilience, emotional intelligence, and mindfulness at work.

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Training for: PCN staff including GP’s: Opportunity to practice basic suicide prevention skills in a psychologically safe setting (Risk assessment / formulation and safety planning)

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Are you interested in completing care navigation training?

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A Modern General Practice model is a way of organising work in general practice to help enable practices to provide fair and safe care, while also supporting the sustainability of services and an improved experience for both patients and staff.

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The NHS England Leadership Academy has ongoing events and opportunities available. Please click on the links below for more information

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The NHSE East of England (EoE) Regional Improvement Team are hosting a NHSE e-Referral Service (eRS) Workshop on Thursday 29th February 2024 at 1-2.30pm. This will take place via virtually via MS Teams.

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The new Oliver McGowan training on Learning Disability and Autism is being rolled out across health and social care in Hertfordshire and west Essex.

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This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance.

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Catch up on our webinar series on contract changes.

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This 3-hour webinar will give you an introduction to practice finance.  It will help you to gain an understanding of the income GP Practices receive via their contract with NHS England such as PCN Funding, core funding and enhanced services, as well as touching on income that may be received outside of the contract.

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Monthly IPC and COVID guidance update webinars

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Please join us to find out more about Nursing Associates in Primary Care on Thursday 14th March 2024 from 12 - 1 pm.

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This training is for Reception Staff that have successfully completed the EQUIP 2 Day CPD Accredited Care Navigation training course ONLY or experienced Receptionists.

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Dr Fabienne Smith will present a webinar which contributes to the Level 1 & 2 mandatory participatory safeguarding children training requirements as outlined within The Intercollegiate Document (2019).

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With the transition to SNOMED CT its important all staff responsible for entering information into a patients record needs the essential skills of coding information correctly.

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THESE SESSIONS ARE OPEN TO ALL, INCLUDING MEMBERS OF THE PUBLIC.

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This course provides a practical step-by-step guide of how to recognise and respond to Subject Access Requests under the General Data Protection Regulation and associated legislation.

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The masterclass will guide you through key considerations to ensure that you are able to support neurodiverse staff in the workplace, including your legal obligations, company policy and practice, recruitment and performance management.

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This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs

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The conference aims to bring current and aspiring Caldicott Guardians together to understand current issues and the national context.

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Topics that will be covered include: GDPR, roles and responsibilities, data breaches, risk and compliance.

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ZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.

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Related News & events

31
Aug 2022

E-Learning Resource for Healthcare Professionals

Health Education England has developed a helpful e-learning resource for healthcare professionals to understand the management of the key issues of long COVID; breathlessness, fatigue, exercise and cough.

31
Aug 2022

Looking After You Too

Free virtual coaching available for all primary care staff