Administrative Staff
Administrative staff provide business support to clinical and non-clinical staff. The are usually the first point of contact between the patient and the general practice.
Administration roles include:
Receptionist
Clerk
Medical Secretary/Personal Assistant
Health Records Staff
Administration staff have to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice.
Training and Development Opportunities:
These digital learning modules reinforce the learning from the Foundation care navigation workshops.
Read moreFor all professionals who come into contact with children and young people with asthma.
Read moreAn online workshop, held over two mornings, to deliver training to staff working in GP practices. The training programme is based on NHS England’s correspondence management and optimisation recommendations.
Read moreThe Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.
Read moreThe Foundation Degree in Nursing Associate Practice is suitable for existing HCAs to advance into registered Nursing Associate roles.
Read moreThe Hertfordshire and West Essex ICS Training Hub have set up a collaborative research forum. We are keen for all clinicians and/or practices to be part of this forum.
Read moreThe Hertfordshire and West Essex Shared Care Record ensures that the people caring for you have up-to-date information when they need it.
Read moreLimited places available on the Mary Seacole Leadership Programme.
Read moreThe new Oliver McGowan training on Learning Disability and Autism is being rolled out across health and social care in Hertfordshire and west Essex.
Read morePlease see below a list of Hospice's across Hertfordshire and West Essex which offer an education programme. Please use the links under each hospice to find out more.
Read moreCertified training for non-clinical staff in GP practices that manage the repeat prescribing process.
Read moreMonthly IPC and COVID guidance update webinars
Read moreZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.
Read moreRelated News & events
Primary Care Lunch Time Webinars 2022-2023
Come and join our lunch time webinars, they are open to all primary care colleagues (clinical and non-clinical). Every 3rd Tuesday of the month. Dates and planned agenda below