Administrative Staff
Administrative staff provide business support to clinical and non-clinical staff. The are usually the first point of contact between the patient and the general practice.
Administration roles include:
Receptionist
Clerk
Medical Secretary/Personal Assistant
Health Records Staff
Administration staff have to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice.
Training and Development Opportunities:
This course will provide delegates with a practical guide to summarising medical records in their practice.
Read moreThese digital learning modules reinforce the learning from the Foundation care navigation workshops.
Read moreFor all professionals who come into contact with children and young people with asthma.
Read moreThe aim of this course is for each delegate to achieve a level of self-awareness, so their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey.
Read moreJoin us for a session covering all you need to know about the New CQC inspection framework which is now live.
Read moreThe Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.
Read moreThe Foundation Degree in Nursing Associate Practice is suitable for existing HCAs to advance into registered Nursing Associate roles.
Read moreFor all HCAs and non-clinical staff, it is advisable to attend the Medical Terminology Foundation Training prior to attending this course.
Read moreThe subject of the General Data Protection Regulation (GDPR)
Read moreFree suicide bereavement training provided by the academy at Harmless.
Read moreThe Hertfordshire and West Essex ICS Training Hub have set up a collaborative research forum. We are keen for all clinicians and/or practices to be part of this forum.
Read moreThe Hertfordshire and West Essex Shared Care Record ensures that the people caring for you have up-to-date information when they need it.
Read moreGood customer service is becoming increasingly important in modern day General Practice to support a positive patient experience.
Read moreInteractive online learning ‘ECHO’ networks for health and social care professionals who deliver end of life care to share knowledge on relevant topics, bringing together communities of practice with a shared goal. From Marie Curie.
Read moreThe new Oliver McGowan training on Learning Disability and Autism is being rolled out across health and social care in Hertfordshire and west Essex.
Read morePlease see below a list of Hospice's across Hertfordshire and West Essex which offer an education programme. Please use the links under each hospice to find out more.
Read moreCertified training for non-clinical staff in GP practices that manage the repeat prescribing process.
Read moreMonthly IPC and COVID guidance update webinars
Read moreZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.
Read moreRelated News & events
Primary Care Lunch Time Webinars 2022-2023
Come and join our lunch time webinars, they are open to all primary care colleagues (clinical and non-clinical). Every 3rd Tuesday of the month. Dates and planned agenda below