Administrative Staff

This workshop provides a deeper look at practice finance, covering the key areas to enhance your knowledge, whilst looking at the strategic goals for practice finance and how you can help and support your practice to drive improvement and increase profitability.

These digital learning modules reinforce the learning from the Foundation care navigation workshops.

This three-hour PMA web workshop session is to provide training on Active Signposting (AS) in order to help patients access the right care at the earliest opportunity.

This training course will introduce reception managers to models of leadership and the importance of critical conversations and performance management.

For all professionals who come into contact with children and young people with asthma.

The aim of this course is for each delegate to achieve a level of self-awareness, so their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey.

This session will offer further online active learning to support teams providing Group Consultations.

An online workshop, held over two mornings, to deliver training to staff working in GP practices. The training programme is based on NHS England’s correspondence management and optimisation recommendations. 

Staff trained in Correspondence Management & Clinical coding will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will free up GP time and improve the use of resources throughout the practice. It will require change – both in terms roles and responsibilities.

This CQC Fundamentals virtual workshop has been designed for administrative staff.

The Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.

This half-day course is appropriate for all clinical and non-clinical staff wishing to perform the role of a formal chaperone in a health care setting.We will be using filmed scenarios to support this online training,

How to Use Mindfulness and Emotional Intelligence Tools to Cultivate Resilience During Uncertain Times.

The Foundation Degree in Nursing Associate Practice is suitable for existing HCAs to advance into registered Nursing Associate roles.

For all HCAs and non-clinical staff, it is advisable to attend the Medical Terminology Foundation Training prior to attending this course.

Free suicide bereavement training provided by the academy at Harmless.

This informative session will afford managers, and all those with line management responsibilities,

This informative session will afford managers, and all those with line management responsibilities, the opportunity to ensure they are adhering to extant legislation and guidance.

The Hertfordshire and West Essex ICS Training Hub have set up a collaborative research forum. We are keen for all clinicians and/or practices to be part of this forum.

The Hertfordshire and West Essex Shared Care Record ensures that the people caring for you have up-to-date information when they need it.

The PMA introduction to practice management web workshop programme covers all of the key areas that need to be addressed when managing a busy and successful practice.

Good customer service is becoming increasingly important in modern day General Practice to support a positive patient experience.

This is the foundation workshop for the PMA programme – a series focused on the business management of general practice – where practice finances and accounting systems are explained in a user-friendly, interactive way.

Interactive online learning ‘ECHO’ networks for health and social care professionals who deliver end of life care to share knowledge on relevant topics, bringing together communities of practice with a shared goal. From Marie Curie.

With the vision of relieving practice burdens and helping to release time, many practices are in the initial stages of training their non-clinical workforce to expand their role, dealing with more clinical correspondence and information.

The Health and Wellbeing Subgroup are running monthly menopause awareness sessions, one for staff and one for managers.

This Navigating Practice Partnerships & Safety Standards in Primary Care web workshop is designed to provide you with the essential knowledge and skills to effectively manage and enhance the operations of primary care practices.

Interested in applying to the NHS CEP? Here you will find key dates application guidance and FAQ’s.

The new Oliver McGowan training on Learning Disability and Autism is being rolled out across health and social care in Hertfordshire and west Essex.

Please see below a list of Hospice's across Hertfordshire and West Essex which offer an education programme. Please use the links under each hospice to find out more.

This programme has been meticulously designed to equip you with essential skills in resilience, wellbeing, time management, teamwork, and confidence-building.

Certified training for non-clinical staff in GP practices that manage the repeat prescribing process.

Monthly IPC and COVID guidance update webinars

Dr Fabienne Smith - Named GP for Safeguarding Children in Hertfordshire, will present a webinar which contributes to the Level 1 & 2 mandatory participatory safeguarding children and adult training requirements.

THESE SESSIONS ARE OPEN TO ALL, INCLUDING MEMBERS OF THE PUBLIC.

The session will include experiential learning through participative activities to demonstrate how and when to use the skills and strategies discussed, group exercises and discussion.

Best Practice returns 9 - 10 October 2024 at NEC Birmingham for the UK's top event for general practice and primary care.

Throughout this highly interactive half-day course, delegates will have training on blood physiology, common tests in GP Practice and the importance of clear communication when handling all clinical tests and investigations.

ZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.