Administrative Staff

Administrative staff provide business support to clinical and non-clinical staff. The are usually the first point of contact between the patient and the general practice.

Administration roles include:

  • Receptionist

  • Clerk

  • Medical Secretary/Personal Assistant

  • Health Records Staff

Administration staff have to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice.

Training and Development Opportunities:

Please see below a list of Hospice's across Hertfordshire and West Essex which offer an education programme. Please use the links under each hospice to find out more.

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For all professionals who come into contact with children and young people with asthma.

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The Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.

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For all HCAs and non-clinical staff, it is advisable to attend the Medical Terminology Foundation Training prior to attending this course.

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This informative session will afford managers, and all those with line management responsibilities,

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The Hertfordshire and West Essex ICS Training Hub have set up a collaborative research forum. We are keen for all clinicians and/or practices to be part of this forum.

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The Hertfordshire and West Essex Shared Care Record ensures that the people caring for you have up-to-date information when they need it.

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This is the foundation workshop for the PMA programme – a series focused on the business management of general practice – where practice finances and accounting systems are explained in a user-friendly, interactive way.

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With the vision of relieving practice burdens and helping to release time, many practices are in the initial stages of training their non-clinical workforce to expand their role, dealing with more clinical correspondence and information.

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Certified training for non-clinical staff in GP practices that manage the repeat prescribing process.

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Monthly IPC and COVID guidance update webinars

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ZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.

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