Administrative Staff

Administrative staff provide business support to clinical and non-clinical staff. The are usually the first point of contact between the patient and the general practice.

Administration roles include:

  • Receptionist

  • Clerk

  • Medical Secretary/Personal Assistant

  • Health Records Staff

Administration staff have to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice.

Training and Development Opportunities:

This session will explain the need to effectively prepare for a CQC inspection and then remain prepared.

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Free CPD accredited webinar bringing together data and primary care educational support from NHS Resolution, NHS England and HSSIB.

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This interactive session will provide delegates with an overview of care navigation (active signposting) in general practice, how it works, and the benefits to both patients and the practice.

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This training course will introduce reception managers to models of leadership and the importance of critical conversations and performance management.

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For all professionals who come into contact with children and young people with asthma.

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During this detailed session, delegates will come to understand what SNOMED CT is, how effective coding can support QOF aspirations, the links between SNOMED CT and e-RS, the process to ensure that coding is accurate and how to search for codes.

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The aim of this course is for each delegate to achieve a level of self-awareness, so their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey.

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Care navigation helps patients to be seen by the right person, in the right place, at the right time. Care navigators play a crucial role in supporting patients to access the services they need.

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We have developed a fun, interactive and informative training session that will equip individuals and teams with the skills and understanding necessary for tackling challenging situations in the workplace.

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The Dementia Interpreter course will allow you to begin to learn the language of dementia, and truly understand how communication can change for people living with dementia.

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This session is designed to equip delegates with an awareness of domestic abuse, and their responsibilities in the wake of the Domestic Abuse Act 2021

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Please note that The Training Hub are unable to provide funding for these courses and they will need to be funded by your practice/PCN or self-funded. There are some free courses, and prices start from as low as £10.

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This half-day course is appropriate for all clinical and non-clinical staff wishing to perform the role of a formal chaperone in a health care setting.We will be using filmed scenarios to support this online training,

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Under the Equality Act 2010, it is against the law to discriminate against anyone because of any of the ‘protected characteristics’ set out in the Act.

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Under the Equality Act 2010, it is against the law to discriminate against anyone because of any of the ‘protected characteristics’ set out in the Act.

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Under the Equality Act 2010, it is against the law to discriminate against anyone because of any of the ‘protected characteristics’ set out in the Act.

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How to Use Mindfulness and Emotional Intelligence Tools to Cultivate Resilience During Uncertain Times.

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The Foundation Degree in Nursing Associate Practice is suitable for existing HCAs to advance into registered Nursing Associate roles.

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For all HCAs and non-clinical staff, it is advisable to attend the Medical Terminology Foundation Training prior to attending this course.

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The Hertfordshire and West Essex ICS Training Hub have set up a collaborative research forum. We are keen for all clinicians and/or practices to be part of this forum.

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This workshop introduces practice finance, explaining the key areas of knowledge that are needed to understand this complex subject.

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The PMA introduction to practice management web workshop programme covers all of the key areas that need to be addressed when managing a busy and successful practice.

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This course describes how to enrich management competencies, strategic and operational decision making, together with developing skills and techniques for problem solving, leading change and organisational development.

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This informative course is designed to enable delegates to understand the challenges facing primary care and the wider NHS.

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Good customer service is becoming increasingly important in modern day General Practice to support a positive patient experience.

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Managing Pressure at Work and Sustainable Behaviour In this interactive session, the need to be able to effectively manage pressure in the workplace will be explained.

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Interactive online learning ‘ECHO’ networks for health and social care professionals who deliver end of life care to share knowledge on relevant topics, bringing together communities of practice with a shared goal. From Marie Curie.

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With the vision of relieving practice burdens and helping to release time, many practices are in the initial stages of training their non-clinical workforce to expand their role, dealing with more clinical correspondence and information.

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The Health and Wellbeing Subgroup are running monthly menopause awareness sessions, one for staff and one for managers.

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Training for: PCN staff including GP’s: Opportunity to practice basic suicide prevention skills in a psychologically safe setting (Risk assessment / formulation and safety planning)

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A half-day workshop aimed at those who are new to general practice.

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The new Oliver McGowan training on Learning Disability and Autism is being rolled out across health and social care in Hertfordshire and west Essex.

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Please see below a list of Hospice's across Hertfordshire and West Essex which offer an education programme. Please use the links under each hospice to find out more.

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Adherence to Professional Boundaries: Participants gain a clearer understanding of professional boundaries, ensuring appropriate interactions with patients while maintaining a respectful and ethical practice.

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Monthly IPC and COVID guidance update webinars

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During this session, learners will come to understand the need for protocol and etiquette when dealing with service users.

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Dr Fabienne Smith - Named GP for Safeguarding Children in Hertfordshire, will present a webinar which contributes to the Level 1 & 2 mandatory participatory safeguarding children and adult training requirements.

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SAGE & THYME is a research-based communication skills session that provides person-centred support to someone with emotional concerns using the SAGE & THYME structure.

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THESE SESSIONS ARE OPEN TO ALL, INCLUDING MEMBERS OF THE PUBLIC.

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The session will include experiential learning through participative activities to demonstrate how and when to use the skills and strategies discussed, group exercises and discussion.

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Throughout this highly interactive half-day course, delegates will have training on blood physiology, common tests in GP Practice and the importance of clear communication when handling all clinical tests and investigations.

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ZSA's FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.

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Related News & events

31
Aug 2022

E-Learning Resource for Healthcare Professionals

Health Education England has developed a helpful e-learning resource for healthcare professionals to understand the management of the key issues of long COVID; breathlessness, fatigue, exercise and cough.

31
Aug 2022

Looking After You Too

Free virtual coaching available for all primary care staff