Practice Administrative, Clerical and Reception Staff - Recruitment Support

The NHS has to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. That could be booking an appointment, getting advice or paying an invoice.


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The role of a practice administrative, clerical and reception staff in primary care

Administrative staff will be able to support with duties such as:

  • book patients in for appointments

  • enter patients’ details onto IT systems 

  • filing and data entry

  • chasing up reports

  • the first point of patient contact by answering the phone or emails

Resources

Office Junior - Sample Job Description
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Receptionist - Sample Job Description
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Workflow Administrator - Sample Job Description
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